Black Parrot Art Room

TERMS AND CONDITIONS - FINE ART SALES ONLY 

Prints and works of art displayed in the Gallery are available for purchase from Black Parrot Art Room, subject to availability. All purchases must be made via a valid credit card (Visa, MasterCard) and will be shipped via Australia Post as per our shipping policy. Any claim for returns must be processed via our returns policy as stated herein. If you have any queries or comments in relation to Black Parrot Editions, please email info@blackparrotartroom.com.au.

RETURNS POLICY

At Black Parrot Art Room we understand that there will be times when you may want to return items you have purchased from us. Please read the policy and return procedures below, then contact info@blackparrotartroom.com.au.

CHANGE OF MIND

Any return requests due to ‘change of mind’ must be submitted via email and will be evaluated on a case-by-case basis. Black Parrot Art Room is not obliged to provide a refund or replacement for return requests due to ‘change of mind’.

DAMAGED OR FAULTY ITEMS

Black Parrot Art Room guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact us via email at info@blackparrotartroom.com.au. On receipt of your email we will advise you of the procedure for processing your claim which may require return of the product and/or proof of purchase.

Where the items received do not meet the consumer guarantees set-out above, you are entitled to return the items and receive a refund or an identical replacement. Once the returned items are received, we will make every effort to process the claim within five business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.

PRIVACY POLICY 

Black Parrot Art Room always respect your privacy and we commit to managing your personal information in accordance with the National Privacy Principles in the Privacy Act.  Any personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only Black Parrot Art Room staff and our website host will have access to such information. You are able to access the personal information we hold about you at any time by emailing info@blackparrotartroom.com.au. If you are concerned with the way Black Parrot Art Room has handled your personal information, please contact us by e-mail.

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